Privacy Policy

We may collect different categories of personal information depending on how you interact with our website and services.

A. Personal and Contact Information

When you contact us, request a consultation, submit an enquiry, enter into a business relationship or use our services, we may collect:

• Full name
• Email address
• Phone number and contact details
• Company or business name
• Job title or professional designation
• Industry and business requirements
• Information provided in enquiry forms, messages or communications
• Other information voluntarily shared with us

B. Business and Client Information

When you engage DigiDir for professional services, we may collect information necessary to establish and manage our business relationship, including:

• Business and company details
• Project requirements and specifications
• Website and application information
• Marketing objectives and campaign information
• Relevant account access and platform information provided for service delivery
• Billing, invoicing and payment-related information
• Contracts, proposals and other business documentation
• Communications relating to projects and deliverables

C. Recruitment and Employment Information

If you apply for a job, internship or other professional opportunity at DigiDir, we may collect:

• Resume or CV
• Contact information
• Educational qualifications
• Professional experience and employment history
• Portfolio and work samples
• Skills, certifications and references
• Information shared during interviews and recruitment discussions

We use this information to evaluate applications, conduct recruitment activities and communicate with candidates.

D. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate geographical location
• Browser type and version
• Device information and operating system
• Website pages visited
• Date, time and duration of website visits
• Referring websites and navigation activity
• Cookie identifiers and similar tracking information
• Website performance and interaction data

The information collected will depend on the technologies used and your browser, device and privacy settings.

We collect and process personal information for legitimate business purposes and other purposes permitted by applicable law. These purposes may include:

• Responding to enquiries, consultation requests and support queries.
• Providing digital marketing, website development, consulting and other professional services.
• Preparing proposals, quotations, contracts and project documentation.
• Managing client onboarding and ongoing business relationships.
• Communicating project updates, deliverables, invoices and service-related information.
• Managing advertising campaigns, marketing activities and business operations.
• Understanding website visitor behaviour and improving our website, content and user experience.
• Analysing website traffic, campaign performance and marketing effectiveness.
• Conducting business development activities and following up on potential business enquiries.
• Sending newsletters, promotional offers, service updates and marketing communications where permitted by applicable law and, where required, with your consent.
• Evaluating job applications and managing recruitment activities.
• Maintaining business, financial, contractual and operational records.
• Protecting our website, systems, services and business against fraud, misuse and unauthorised activities.
• Complying with applicable legal, regulatory and contractual obligations.
• Establishing, exercising or defending legal claims.

Our website may use cookies, pixels, tags and similar technologies to improve website functionality, understand visitor behaviour, measure website performance and evaluate marketing campaigns.

These technologies may be used to:

• Remember user preferences and website settings.
• Support website functionality and performance.
• Measure website traffic and visitor engagement.
• Understand how visitors navigate and interact with our website.
• Analyse website performance and identify areas for improvement.
• Measure advertising campaign effectiveness.
• Support remarketing and relevant advertising activities where permitted.

Types of Cookies We May Use

• Strictly Necessary Cookies: These cookies support essential website functionality and security.
• Functional Cookies: These cookies help remember preferences and improve the website experience.
• Analytics and Performance Cookies: These cookies help us understand website traffic, visitor behaviour and website performance.
• Advertising and Marketing Cookies: These technologies may be used to measure advertising campaigns, understand interactions with advertisements and support remarketing activities.

Managing Cookies

You can manage or disable cookies through your browser settings and any cookie preference management tools available on our website.

Where required by applicable law, we will obtain your consent before placing or accessing non-essential cookies and tracking technologies.

You may accept, reject or manage non-essential cookies through the available consent mechanism. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that disabling certain cookies may affect the functionality or performance of some website features.

DigiDir does not sell or rent your personal information to third parties.

However, we may share personal information in limited circumstances where necessary for business operations, service delivery or legal compliance.

A. Service Providers and Technology Partners

We may share relevant information with trusted third-party providers that support our operations, including:

• Website hosting and infrastructure providers
• Cloud storage and backup providers
• Website analytics and monitoring platforms
• Advertising and marketing platforms
• Communication and email service providers
• Payment processing and financial service providers
• Business management and operational software providers

Examples of platforms may include Google, Meta and other technology providers, depending on the services we use.

B. Advertising and Analytics Platforms

We may share or permit the collection of certain technical information, online identifiers and website usage data through advertising and analytics platforms to measure website performance, understand visitor interactions and evaluate marketing campaigns.

Such processing may involve third-party platforms such as Google Analytics, Google Ads, Meta and similar services, where implemented and subject to applicable consent and privacy requirements.

C. Team Members and Contractors

We may provide access to personal information to authorised employees, consultants, contractors and other personnel who require such access to perform their responsibilities or deliver services.

Access is intended to be limited to what is reasonably necessary for their assigned work.

D. Professional and Business Advisors

We may share relevant information with legal advisors, accountants, auditors and other professional service providers where necessary for business, financial, contractual or legal purposes.

E. Legal and Regulatory Requirements

We may disclose personal information when required by applicable laws, regulations, court orders, legal proceedings or valid governmental requests.

We may also disclose information when reasonably necessary to protect our legal rights, business, users or the public.

F. Business Transfers

If DigiDir undergoes a merger, acquisition, restructuring, sale of business assets or similar corporate transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

A. Data Security

We implement reasonable technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and the systems involved, these measures may include:

• Access restrictions and authentication controls.
• Secure website hosting and infrastructure.
• Password protection and account security measures.
• Security monitoring and system maintenance.
• Data backups and recovery measures.
• Encryption and other appropriate security safeguards.

We periodically review our security practices and take reasonable steps to maintain the confidentiality and integrity of personal information.

B. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed.

Retention periods may depend on:

• The nature and sensitivity of the information.
• The purpose for which the information was collected.
• The duration of our business or contractual relationship.
• Applicable legal, tax, accounting and regulatory requirements.
• The need to resolve disputes or enforce contractual rights.
• Legitimate business recordkeeping requirements, where permitted by applicable law.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and contractual obligations.

Depending on your location and the applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

• A. Right to Access: You may request information about the personal data we hold about you and how it is being processed.
• B. Right to Correction: You may request correction or updating of inaccurate, incomplete or outdated personal information.
• C. Right to Deletion: You may request deletion of your personal information, subject to applicable legal, contractual and record-retention requirements.
• D. Right to Withdraw Consent: Where we process your information based on consent, you may withdraw that consent, subject to applicable legal requirements. Withdrawal does not affect processing carried out before the withdrawal.
• E. Right to Object or Restrict Processing: Where provided under applicable law, you may object to or request restrictions on certain types of personal data processing.
• F. Marketing Preferences: You may unsubscribe from promotional emails using the unsubscribe link included in our communications or by contacting us directly.
• G. Data Portability: Where applicable law provides this right, you may request a copy of your personal information in a structured and commonly used format.
• H. Grievance Redressal: You may contact us regarding concerns about the collection, use, storage or processing of your personal information.
• I. Nomination: Where applicable under the laws governing your personal information, you may nominate another individual to exercise certain privacy rights on your behalf.

How to Exercise Your Rights

To submit a privacy-related request, please contact us using the details provided in the Contact Us section of this policy.

We may request reasonable information to verify your identity before processing your request.

We will review and respond to requests in accordance with applicable laws and within the legally prescribed timeframes.

Our website may contain links to third-party websites, social media platforms, applications or external services for additional information, functionality or convenience.

These third-party platforms operate independently and may collect, process or store personal information according to their own privacy policies, terms and practices.

DigiDir does not control the privacy practices, security arrangements or data collection activities of independent third-party websites and services.

We encourage you to review the relevant privacy policies and terms of service before sharing personal information with any external platform.

Our website and professional services are primarily intended for businesses, professionals and general audiences.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable privacy laws.

Where applicable law requires parental or guardian consent for processing a child’s personal information, we will take the necessary steps to comply with those requirements.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us so that we can review the matter and take appropriate action.

DigiDir operates from India and may work with clients, partners and service providers located in different countries.

As part of our business operations, personal information may be transferred to, stored or processed in countries other than the country in which it was originally collected.

This may occur when we use international hosting providers, cloud infrastructure, analytics platforms, advertising services, communication systems or other technology providers.

Where international transfers take place, we will take steps required under applicable data protection laws to ensure that personal information receives an appropriate level of protection.

We may periodically update this Privacy Policy to reflect changes in our business operations, services, technologies, data handling practices or applicable legal and regulatory requirements.

Any revised version will be published on this page, together with the updated effective or revision date.

We encourage you to review this page periodically to remain informed about how DigiDir collects, uses and protects personal information.

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the processing of your personal information, you may contact us using the following details: